Our Services
Fractional IT means you get an entire IT department — AI-powered support plus human expertise — without the overhead of a full-time hire.
AI-Powered L1 IT Support
Our AI chatbot handles the most common IT issues instantly — no waiting, no ticket queues, no hassle. Available 24/7 via web chat.
- Password resets & account unlocks
- Email configuration (Outlook, Gmail, etc.)
- VPN connectivity issues
- SaaS application setup & access
- Printer configuration & troubleshooting
- Common software troubleshooting
Expert Escalation
When an issue is too complex for AI, it escalates directly to Patrick — a fractional IT expert who understands your environment and responds with a human touch.
- Complex network & server issues
- Security incident response
- Infrastructure design & planning
- Vendor management & coordination
IT Health Checks
Proactive audits to keep your environment secure, compliant, and running efficiently. Frequency depends on your tier.
- Security audits — identify vulnerabilities & gaps
- SaaS license audit — eliminate unused subscriptions
- Infrastructure review — hardware, network, backups
Employee Onboarding & Offboarding
Standardized IT checklists for new hires and departures. Ensure accounts, access, and devices are set up or revoked properly — no loose ends, no security gaps.
Quarterly Strategy Reviews
Enterprise-tier clients get quarterly strategy reviews where we assess your IT roadmap, plan upgrades, and align technology with business goals. Custom AI training on your systems included.
Need a fractional IT partner?
Explore our pricing plans or reach out for a consultation.